The hotel has a dedicated entrance in the back of the resort for all receiving. Limited space is available for storage, so please coordinate with the General Manager on storage needs. Contact the Executive Manager or Concierge Service Manager for any shipping needs or FEDEX and UPS delivery. Our engineering and maintenance department are on site Monday-Sunday from 8:00am to 3:00pm. However, with proper notification we can arrange for general assistance from our maintenance department staff for lighting, temperature control, and minor repairs. There is a Manager on Duty from 8:00am-11:00pm to provide assistance, answer questions, and/or provide information. Some of the services and facility may not be available on a 24 hour basis or without advance request. Fees on certain services may apply.